Complete 1 page APA formatted essay: SIX_SIGMA.
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Apart from taking charge of governing staff nurses in undertaking basic responsibilities in the delivery of patient care, head nurses are expected to comply with administrative duties of preparing weekly operations report, payroll, performance evaluation, inventory of hospital supplies and equipment, among others. Alexandrou (2011) defined Six Sigma as “a methodology developed by Motorola that describes how the management of product and service delivery should be implemented” (Alexandrou, 2011, par. 1). In this regard, SLMC could improve the delivery of patient care services through DMAIC, to wit: Define: SLMC need to design an innovative human resource strategy that would relieve head nurses of administrative responsibilities to focus on patient care and thereby improve customer satisfaction, morale and productivity in the work place.
