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by | Jun 8, 2023 | Posted Assignments

Write a 2 page essay on Cutomer Service Article review.

Overall, immediate feedback from customers is a testament that the firm is meeting most of its goals and objectives that include being responsive on a time.

A case in point is the opinion given by Craig Stuart-Paul concerning the services he received from Conair Corporation, a branch of Haggler.

According to the customer, his Cuisinart coffee maker had experienced a breakdown after three years of efficient service and this prompted him to contact the head office. Fortunately, the company listened to his complaint and gave him a better and newer coffee maker in spite of it being out of warranty. Additionally, he was given a new box of shipping the newer machine as a token of appreciation.

Another interesting feedback concerning excellent customer service comes from Bill Farren, a resident of Connecticut. Bill was thanking his company for replacing one of the LED light bulbs he had bought at a cost of $40. According to the customer, he believed the bulbs would last for decades and this prompted him to lodge a complaint when it got damaged after five months. However, the company was considerate enough to reimburse the purchase price including sales tax. Similarly, he received a cheque for $40 to compel Bill to return the dead bulb to identify the fault.

The above gesture is replicated to another customer called Paul Mendelowitz from New Jersey. The breakdown of his TiVo digital video recorder prompted him to seek for a replacement at a good price only if he returned the dead unit. Unfortunately, he made the error of leaving the cable card inside the machine only to realize the error later. He, therefore, sent an email TiVo for the relocation of his cable card and without fail. they found it and returned it in a package. It, hence, saved him $75 of replacing the device including managing his time of going the company’s offices.

Another customer narrated his ordeal when he purchased a General


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