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by | Jun 8, 2023 | Posted Assignments

Hi, need to submit a 750 words essay on the topic ICT Part 1.

However, a correct solution can only be selected based on correct evaluation of existing system. Identifying the importance of evaluation Burgess (65) states, “The topic of the evaluation of ICT influence on the company performance has been a concern for both IS researchers and practitioners since the first business application.”

Following is a detailed evaluation of five major issues that are facing the organization. The purpose of this evaluation is to isolate an issue with the highest priority, so that a strategic plan may be sketched out to address the issue.

The present system is managing business information effectively but it is unable to give a big picture of the business that can provide decision support to business managers. The system is recording almost every aspect of the business from daily transaction to yearly reports. However, managers are unable to extract useful information just in time from the heaps of reports that are present in the system. Mallach (15-16) observes, “To make a real difference, we must look beyond improved efficiency”. It is important because “The benefits that come from providing managers with information to make better decisions are far greater.”

The second issue facing RR is to work out the competitive advantage that the outsourcing can bring to the company. Presently, entire software development, infrastructure maintenance and desktop support is managed by the in-house ICT department. This over burdens the ICT team of 120 members at RR. The problem is closely related to the third issue of keeping the costs under control for ICT operations. The migration of RR from simple Transaction Processing System (TPS) to a Decision Support System (DSS) is a tough ask as far the provisioning of adequate resources is concerned. Lastly, it was noted that implementation of electronic supply chain will not have a relative importance to managers in the current economic


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